How Your Support Helps Our Heroes

Donation Policy

This Donation Policy explains how Rooftop Angels receives, manages, and allocates contributions from supporters. Our commitment to transparency ensures donors feel confident that their generosity is used responsibly and ethically.

Last Updated: 19 November 2025

Purpose of Donations

All donations support our mission to improve mental health and wellness for first responders, veterans, nurses, and their families in the 815 community. Funds may be used for:

Counseling and therapy assistance
Wellness programs and outreach
Emergency support for families in crisis
Community awareness and mental health education
Operational costs necessary to carry out our programs

We prioritize channeling resources directly into services that create meaningful, local impact.

Types of Donations Accepted

Rooftop Angels gratefully accepts:

Online monetary donations
Recurring monthly donations
In-person contributions at events
Corporate sponsorships or matching gifts
In-kind donations, such as supplies or event resources

Restricted donations (gifts designated for specific programs) will always be used according to donor intent whenever feasible.

Tax-Deductible Contributions

Rooftop Angels is a registered 501(c)(3) nonprofit organization.

All monetary donations are tax-deductible to the extent permitted by law. Donors receive an email or printed receipt for their records.

If you require an annual giving summary, you may request one at any time.

Donation Processing & Security

Your financial information is protected through secure, PCI-compliant third-party processors.

We do not store credit card numbers.
All transactions are encrypted.
Only authorized team members may access donor records for administrative purposes.

We take privacy and data safety seriously, and every donation is handled with care.

Refund Policy

Because donations fund ongoing support programs, all contributions are generally non-refundable.
However, we understand mistakes can happen. Refund requests may be considered if

A donation was made in error
A duplicate transaction occurred
A donor used the wrong amount unintentionally

Requests must be submitted within 7 days of the donation date. Decisions will be made on a case-by-case basis.

Donor Privacy & Communication

Rooftop Angels respects your privacy. We will not sell, rent, or share donor information.
We may contact you about:

Receipts
Program updates
Event invitations
Impact stories

You may opt out of non-essential communications at any time.

For more details, see our Privacy Policy.

Use of Donor Names

Unless otherwise requested, donor names may be included in thank-you messages, event programs, or annual impact summaries.
You may choose to remain anonymous on any or all contributions.

Donor Rights

All donors have the right to:

Understand how funds are used
Receive prompt acknowledgment
Access past donation records
Request anonymity
Ask questions about financial stewardship
Contact leadership about concerns or recommendations

We view donors as partners in service and are committed to ethical fundraising practices.

Contact Us Regarding Donations

We may update this Donation Policy from time to time based on legal requirements or organizational needs. Changes will be posted on this page with an updated “Last Updated” date.

Contact Us

If you have any questions about making a donation, requesting a refund, or learning about fund allocation, please reach out to us at the information below.